What you will develop
- Apply the core principles of cultural intelligence in customer and client interactions
- Recognise expectations, risks and ambiguities in hosting, service and relationship-building situations
- Use cultural adaptation appropriately rather than relying on rigid rules
- Communicate with clarity, consideration and context-aware judgement
- Recover professionally when social expectations are unclear or mistakes occur
Programme structure
Principles of Cultural Intelligence
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Understanding Client & Guest Relations
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Client-Facing Teams: expectations and situations
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Applied focus: Cultural Adaptation
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Communication, presence and judgement
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Common mistakes, recovery and difficult situations
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Scenario practice and personal action plan
Guided instruction, contextual examples, scenario work and practical reflection appropriate to the programme audience and level.
Context before convention.
Etiquette Domain programmes focus on practical judgement. Learners examine principles, communication, cultural considerations and the effect of different choices rather than memorising rules without context.