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For Hospitality & Luxury

Service standards are experienced through behaviour.

Develop front-of-house conduct, guest recognition, communication, discretion, complaint recovery, international awareness, business dining and VIP interaction.

A connected platform

Guidance, assessment, learning and specialist support.

Visitors do not need to understand the entire Etiquette Domain catalogue before starting. The platform is designed to narrow choices based on who you are and what is happening.

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Use a structured enquiry and include the situation, timeframe, audience and desired outcome.

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ED Concierge
Programme and knowledge navigation

ED Concierge: Describe the situation, audience or skill you want to develop.